Provide seamless check‑in and ticketing services for passengers at United Ground Express, including rebooking itineraries, issuing boarding passes, handling baggage, and ensuring compliance with FAA regulations.
Locations (2)
South Burlington, Vermont, United States
Burlington, Vermont, United States
Responsibilities
Greeting passengers and providing a seamless check‑in and ticketing experience
Use reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect fees
Ensure passenger information is processed accurately and flights are sent out on time
Listen to passengers and resolve issues in accordance with company policies
May work in the Baggage Service Office to track baggage and handle passenger questions
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance.
Compensation
The expected rate of pay is $22.51/hr.
Responsibilities
Inspect and verify passenger documentation
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenger baggage processing including handling and fee calculation if applicable
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Direct passengers through Customs, Immigration, and Quarantine, as required
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling of VIPs, and providing special passenger assistance.
Compensation
The expected rate of pay is $22.51/hr.
Responsibilities
Inspect and verify passenger documentation
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenger baggage processing including handling and fee calculation if applicable
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Direct passengers through Customs, Immigration, and Quarantine, as required
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