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E2E Content and Customer Experience Design Specialist (12m Fixed Term Contract)

Sainsbury's · Posted Nov 6, 2026

London, England, United Kingdom
Hybrid
Contract

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Lead end‑to‑end content and customer experience design for Groceries Online, creating journey maps, service blueprints and content strategies across digital and service touchpoints.

Responsibilities

Contribute to CX strategy and priorities
Create and maintain journey maps and service blueprints
Facilitate workshops with stakeholders and customers
Conduct user research and usability testing
Design and deliver content aligned with brand standards

Skills

Content Design Service Design Customer Experience Journey Mapping Service Blueprinting User Research Usability Testing Design Thinking Workshop Facilitation Content Modeling

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