CCaaS Business Test Lead
Blue Star Partners LLC · Posted Jun 10, 2026
- Columbus, Ohio, United States
- Hybrid
- Full-time · Manager
- $100–$100 per hour
- 7+ years
Lead business-side testing for CCaaS workstream within a utility transformation program, coordinating scenario validation, execution, and readiness activities.
Compensation
Rate: $100/hour
Responsibilities
- Lead business-side testing efforts for the CCaaS workstream
- Ensure business is prepared for testing activities
- Serve as primary testing subject matter expert
- Define and operationalize business-centered test scenarios
- Act as bridge between business teams, program leadership, QA/testing teams, and technical workstreams
Requirements
- Nice to have: utilities industry experience
- Nice to have: customer program transformation
- Nice to have: contact center transformation
- Nice to have: CCaaS platforms such as Genesys Cloud, NICE CXone, Amazon Connect, Five9
- Nice to have: large matrixed multi-vendor program environments