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- Casablanca, Morocco, Morocco
- Full-time
- 5+ years
Manage escalated flight servicing cases, execute manual booking modifications, and collaborate across teams to improve processes.
Responsibilities
- Manage escalated servicing requests from L1 team
- Execute manual booking modifications including involuntary schedule changes, ticket changes, reissues, name corrections, re-accommodations
- Work daily across GDS platforms and airline systems to resolve complex flight servicing cases
- Review fare rules, booking history, and airline policies to determine best resolution
- Decide whether Nuitée should process a request internally or redirect to the airline
Requirements
- Nice to have: ADMs
- Nice to have: ACMs
- Nice to have: airline audits
- Nice to have: financial risk related to ticket servicing