Aspire Lifestyles is seeking experienced customer service professionals to join our team as Lifestyles Concierges, responding to inbound requests through phone and email to provide polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits.
Compensation
$18.00/Hour
Responsibilities
Support inbound customer requests through phone and email
Deliver exceptional, highly personalized concierge services by curating extraordinary experiences, arranging exclusive dining reservations, entertainment, special events, and tailored lifestyle requests for premium customers
Research options and coordinate personalized experiences based on customer preferences
Provide accurate and timely responses to customer inquiries and service requests
Anticipate customer needs and identify opportunities to enhance their overall experience
Own and develop SAS’s traffic acquisition capability with a focus on metasearch, scaling new digital distribution and acquisition channels to drive profitable demand and revenue growth.
Responsibilities
Own commercial performance of metasearch channels end-to-end
Build and develop relationships with metasearch partners
Collaborate with e-commerce, pricing, distribution, analytics, and legal teams
Use partner portals and performance data to identify trends and optimize conversion
Explore and develop new digital acquisition and distribution channels such as affiliates and partnerships
Respond to inbound requests through phone and email, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits.
Compensation
Starting at $18.00/Hour
Responsibilities
Support inbound customer requests through phone and email
Deliver exceptional, highly personalized concierge services by curating extraordinary experiences, arranging exclusive dining reservations, entertainment, special events, and tailored lifestyle requests for premium customers
Research options and coordinate personalized experiences based on customer preferences
Provide accurate and timely responses to customer inquiries and service requests
Anticipate customer needs and identify opportunities to enhance their overall experience
Aspire Lifestyles is seeking experienced customer service professionals to join our team as Lifestyles Concierges, responding to inbound requests through phone and email to provide polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits.
Compensation
$20.00 per hour, plus performance incentives.
Responsibilities
Support inbound customer requests through phone and email
Deliver exceptional, highly personalized concierge services by curating extraordinary experiences, arranging exclusive dining reservations, entertainment, special events, and tailored lifestyle requests for premium customers
Research options and coordinate personalized experiences based on customer preferences
Provide accurate and timely responses to customer inquiries and service requests
Anticipate customer needs and identify opportunities to enhance their overall experience
Handle service-related matters, including complaints and compliments, monitor customer service trends, determine source of issues, and develop an improvement plan.
Build relationships and understand client needs while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.
Responsibilities
Provide dedicated, high-level service to all clients tailored to individual requirements
Effectively manage workload to meet deadlines
Demonstrate innovative thinking and provide a consultative approach
Be responsible for delivery of all air, rail, car rental, ferry, black car and charter reservations
Advise clients on best practice utilizing R&M and Navan technology
Maintain knowledge of the state of the various travel industries supported (air, car, hotel, etc.) and convey understanding clearly and authoritatively
Complete administrative tasks as assigned and support the work of the department as appropriate
Professionally and appropriately respond to customers enquiries and develop a positive working relationship
Adhere to BCD Travel policies and procedures to maintain quality control
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