- Cheltenham, Gloucestershire, United Kingdom
- Entry
- 1–3 years
Provide first- and second-line technical support to users across our global offices, both remotely and on-site where required.
Responsibilities
- Provide first- and second-line technical support to users across our global offices, both remotely and on-site where required.
- Diagnose, troubleshoot and resolve hardware, software, networking and Microsoft 365 issues, escalating complex incidents appropriately.
- Support identity and access management activities including onboarding/offboarding, Azure AD / Entra ID administration and MFA.
- Assist with endpoint management using Microsoft Intune and related Microsoft 365 technologies.
- Coordinate the procurement, configuration, deployment and lifecycle management of IT hardware and devices across the Group.