- Rionegro, Antioquia, Colombia
- Entry
- 0+ years
Provide first‑line user support, troubleshoot hardware/software/connectivity issues, and manage service requests.
Responsibilities
- Assist users through steps to restore functionality
- Troubleshoot hardware, software and connectivity issues using remote access tools
- Escalate complex issues to 2nd and 3rd level resolver teams
- Coordinate and fulfill end‑user service requests including software installation and user administrative requests
- Manage tickets to closure and update users on status
Requirements
- High School diploma or GED