- Chicago, Illinois, United States
- On-site
- Full-time · Manager
- $85K–$95K per year
- 3+ years
Hospitality Experience Manager supporting United Airlines' premium lounges at Chicago O'Hare International Airport, responsible for shaping guest experiences and building high-performing teams.
Compensation
$85,000 - $95000
Responsibilities
- Lead and inspire hospitality initiatives that enhance the guest experience across United Club lounge operations.
- Observe, coach, and mentor frontline teams to deliver exceptional, personalized service that exceeds guest expectations.
- Design and facilitate engaging hospitality training programs for managers and associates, ensuring consistent service standards across all locations.
- Conduct guest satisfaction surveys, focus groups, and feedback sessions to identify opportunities for continuous improvement.
- Analyze guest experience data, customer feedback, and operational metrics to develop actionable service improvement plans.
Requirements
- Bachelor's degree in Business, Hospitality Management, Marketing, Communications, or a related field
- Nice to have: presentation and facilitation skills
- Nice to have: verbal and written communication skills
- Nice to have: stakeholder influence