- Irving, Texas, United States +1 more
- Full-time
- $115K–$165K per year
- 4+ years
Maintain the quality, availability, and usability of enterprise technology services through analysis, troubleshooting, user support, and continuous improvement.
Locations (2)
- Irving, Texas, United States
- Las Colinas, Texas, United States
Compensation
Salary Range: $115,000–$165,000 Annually
Responsibilities
- Monitor service health or support queues and prioritize requests using agreed service levels.
- Investigate application, data, access, integration, and user issues using available diagnostics.
- Coordinate escalations and communicate status, workarounds, and resolutions.
- Maintain tickets, knowledge articles, runbooks, and operational reports.
- Identify recurring problems and recommend permanent corrective actions.
Requirements
- Nice to have: cloud services
- Nice to have: automation
- Nice to have: modern delivery practices