Provide advanced technical support and serve as an escalation point for complex incidents within the Technology Services team.
Responsibilities
Provide advanced technical support and serve as an escalation point for complex incidents
Administer assigned IT platforms, perform problem analysis, improve support processes, and contribute to automation, projects, and development of Associate engineers
Resolve escalated and complex incidents involving endpoints, applications, identity, access, networking, and collaboration services
Use logs, administrative consoles, remote support tools, and diagnostic utilities to isolate and resolve technical issues
Administer assigned enterprise platform functions within delegated permissions and change-control requirements
Requirements
Bachelor's or technical/associate degree in a computer field
Operationalizes enterprise AI governance and service-management requirements across the productivity AI portfolio.
Responsibilities
Coordinate governance and operational activities for Microsoft Copilot and other supported productivity AI tools.
Maintain service ownership records, operational controls, decision logs, risk-review artifacts, approval evidence, lifecycle documentation, support models, and remediation trackers.
Support AI intake and risk-review readiness by coordinating evidence collection, issue tracking, control mapping, and follow-up with governance partners.
Translate approved AI policies and control requirements into practical procedures, checklists, runbooks, service-catalog content, and operational acceptance criteria.
Own license and cost analysis for supported productivity AI services, including assignment, utilization, tier optimization, reclamation, cost trends, and identification of portfolio optimization opportunities.
Requirements
Bachelor degree in Information Systems, Business, Risk Management, Computer Science, or a related field
Advanced technical support, diagnostics, validation, and consulting for Microsoft 365 Copilot and related AI capabilities within Cardinal Health's productivity environment.
Responsibilities
Serve as advanced technical subject-matter expert for Microsoft 365 Copilot, Copilot Chat, Microsoft 365 search, Microsoft Graph grounding, and related productivity AI capabilities.
Troubleshoot complex issues involving licensing, identity, permissions, content access, search indexing, grounding behavior, tenant configuration, application context, and user experience.
Develop repeatable diagnostic methods, test plans, health checks, escalation packages, known-issue records, and technical runbooks.
Partner with Microsoft and internal platform teams on escalations, root-cause analysis, service incidents, product defects, and roadmap-related technical questions.
Validate new Copilot capabilities, configuration changes, and pilot implementations against architecture, security, privacy, supportability, and operational-readiness requirements.
Requirements
Bachelor degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience
Responsible for administering, configuring, and supporting the Aranda ITSM platform, ensuring its operation, stability, and evolution for the Service Desk and BackOffice.
Compensation
Capgemini offers competitive compensation and benefits above the law.
Responsibilities
Administer and maintain the functional configuration of the Aranda ITSM platform
Configure and optimize forms, catalogs, workflows, business rules, and assignment criteria
Manage users, profiles, roles, and access permissions
Ensure data quality, consistency, and integrity
Implement and maintain automations, notifications, routing rules, and automatic assignment
Requirements
Bachelor's degree in Systems Engineering, Computer Science, Information Technology or related fields
Scale safe, effective self-service analytics, AI-enabled BI and an enterprise data culture across the organisation. The role creates and runs the Data Culture, literacy, training, community and support programmes that help users ask better questions, interpret trusted metrics, use GenBI responsibly and apply data in daily decisions, while protecting data security, trusted definitions and platform standards.
Lead Network and Compute delivery and operations across Egypt and WECA, owning connectivity, server infrastructure, lifecycle activities, and infrastructure projects.
Responsibilities
Own day-to-day Network operations across Egypt and WECA
Lead troubleshooting and recovery for network incidents
Plan and govern network changes
Review utilization, capacity, resilience, and service performance
Lead compute operations for physical and virtual servers
Requirements
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field
Support the Security Exposure Operations team by investigating, routing, remediating, and closing security findings, while leveraging automation and AI tools.
Compensation
Pay: The expected base pay range for this position across the U.S. is $67,800 - $95,000 .
Responsibilities
Investigate assigned security findings using established criteria
Ensure findings are routed and remediated through validation and disposition
Identify remediation owners and track findings through remediation, risk acceptance or exception until closed
Follow up with IT, application and infrastructure teams on open items
Collect and review remediation evidence to confirm a finding is ready to close
Requirements
Bachelor's Degree in Computer Science, MIS, or similar area of study
Provide Tier 2/3 production support for the InspectionWorks Archive application and its manufacturing inspection ecosystem, including Windows, on‑premises, and cloud environments.
Locations (4)
Nashville, Tennessee, United States
Cincinnati, Ohio, United States
Columbia, South Carolina, United States
New York, New York, United States
Responsibilities
Provide Tier 2/3 production support for InspectionWorks Archive and associated applications
Support Windows VM‑based, on‑premises application environments, including troubleshooting, configuration management, patching, maintenance, and application deployments
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