- Mumbai, Maharashtra, India
- 1–2 years
Proactive Officer for CLM Domestic BFSI Back Office team, first point of contact for customers, resolving issues and maintaining relationships.
Responsibilities
- Respond to inbound customer calls, emails, and chat queries promptly
- Verify customer identity and gather relevant information for issue handling
- Diagnose and resolve product or service related problems within SLA
- Escalate complex cases to senior support or relevant departments
- Maintain accurate records of interactions in CRM system
Requirements
- Bachelor's degree in Business, Finance, or related field