Lead complex resilience engagements from initial challenge through to practical implementation and measurable improvement
Provide strategic direction, subject matter expertise and accountability for high-quality delivery
Design and deliver resilience solutions, including maturity assessments, strategies, operating models, remediation programmes, scenario testing and technology-enabled transformation
Help clients strengthen broader resilience capabilities, including business continuity, crisis management, Minimum Viable Company and integrated resilience
Lead clients and teams and grow the business, developing trusted senior relationships, coaching teams, shaping propositions and identifying new opportunities
Represent leading consumer goods brands in the Spanish market, acting as a trusted advisor for P&G consumers and brands, managing inquiries across multiple channels and guiding consumers through their journey.
Compensation
10,000 RON gross/month. In addition to this, you will receive a 13th salary once per year and a vacation bonus.
Responsibilities
Act as Brand Ambassador & Consumer Champion
Engage and listen to consumer concerns
Resolve complaints efficiently
Document and suggest process improvements
Ensure cases are resolved and consumers stay informed
We are seeking a proactive and customer-focused Customer Management Specialist to manage and grow customer relationships, drive customer satisfaction, and ensure successful service delivery.
Responsibilities
Manage and develop relationships with assigned customer accounts.
Act as the primary point of contact for customers and lead regular business reviews.
Drive customer adoption, satisfaction, retention, and growth opportunities.
Monitor customer health, identify risks, and implement improvement plans.
Prepare and deliver KPI reports, performance reviews, and customer presentations.
Coordinate and deliver training for 9-8-8 national hub responders and supervisors, ensuring quality, compliance, and continuous improvement.
Compensation
Hiring Salary Range: $71,460.03 – $89,325.04 per year (based on qualifications and experience)
Full Salary Range: $71,460.03 – $107,190.05 per year (reflecting potential growth within the role)
Responsibilities
Deliver training sessions to volunteers and staff responders
Provide ongoing support and guidance to trainees
Foster a safe, positive, and inclusive learning environment
Support intake process from application to training commencement
Customer Service Agent handling 24/7 support via multiple channels.
Locations (2)
Palma de Mallorca, Spain
Spain
Compensation
A job at our TUI Contact Centre offers much more than your basic salary which already starts at 22.300€ gross/year, and variable monthly payment of 10% of your salary upon achievement of targets.
Responsibilities
Respond to guests 24/7 via phone, email, SMS, and online messaging
Use AI technology to resolve issues quickly
Work rotating shifts including night shifts
Collaborate with global suppliers and TUI teams to fix problems
You will be providing specialized patient care in an active complex continuing care unit with a focus on providing care to our patient population; who require medically complex care, slow stream rehabilitative care, reactivation, or palliative care.
Compensation
Salary: $41.15 to $58.98 per hour
Responsibilities
Providing specialized patient care in a complex continuing care unit
Coordinating care focusing on patient transition through continuum of care
Educating patients and families
Administering medications and procedures per policies
Completing health assessments and documenting observations
Requirements
Current Registration in good standing with the College of Nurses of Ontario
The Client Experience Representative (CER) serves as a central point of contact for client inquiries, providing timely case information, resolving concerns, and coordinating with case teams to ensure appropriate follow-up and escalation.
Responsibilities
Assist clients through inbound and outbound calls and other approved communication channels
Conduct welcome, courtesy, and proactive follow-up calls based on case stage, client needs, and established contact timelines
Provide accurate case-status information, process explanations, and answers to frequently asked questions using approved department SOPs, training materials, and authorized case information
Work toward First Contact Resolution (FCR) by addressing inquiries and concerns during the initial interaction whenever the matter is within CER authority
Listen empathetically, identify client dissatisfaction, apply de-escalation techniques, and follow established protocols for urgent matters, repeat contacts, and escalations
Requirements
Nice to have: prior law firm or legal industry experience
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