As a Sr. Product Consultant, you will partner with clients and internal teams to recommend and configure Docusign solutions across our web and pre-connected applications, providing technical and business expertise while ensuring alignment with data and network security best practices.
Locations (11)
California, United States
Illinois, United States
Colorado, United States
Massachusetts, United States
Minnesota, United States
Washington, United States
Show all 11 locations
Maryland, United States
New Jersey, United States
New York, United States
Washington DC, United States
Ohio, United States
Compensation
California: $111,000.00 - $158,400.00 base salary; Illinois, Colorado, Massachusetts and Minnesota: $104,200.00 - $151,075.00 base salary; Washington, Maryland, New Jersey and New York (including NYC metro area): $104,200.00 - $152,700.00 base salary; Washington DC: $111,000.00 - $152,700.00 base salary; Ohio: $100,400.00 - $145,550.00 base salary
Responsibilities
Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell
Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones
Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices
Collaborate with Docusign teams to proactively uncover additional customer needs and support documenting client requirements and expectations
Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements
Requirements
BA/BS degree in Business
Computer Science
Information Systems
Engineering
Nice to have: understanding of document and content management
