Front Desk Agent responsible for guest check‑in/out, handling requests, providing local information, phone etiquette, cash handling, and supporting hotel operations.
- Ensure all guests receive a friendly, efficient and error‑free check‑in and check‑out experience.
- Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
- Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
- Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
