Messaging Support Specialist
Talentoma · Posted Nov 8, 2026
- Remote, United States +1 more
- Remote
- Full-time
- $4K–$6K per month
- 1–2 years
Locations (2)
- Tacoma, Washington, United States
- Washington, United States
Compensation
Monthly Pay: $4,291 - $5,877 USD per month
Responsibilities
- Review incoming email and chat tickets in a Support platform such as Zendesk, checking urgency, previous replies, and outstanding customer questions before responding.
- Check customer account context in a CRM such as Zoho CRM, verifying relevant service details against the information provided in the conversation.
- Write concise, personalized responses that explain product features, service information, account access steps, and available next actions in plain language.
- Guide customers through basic browser and account access checks, asking focused questions and confirming what happens after each suggested step.
- Manage active messaging conversations carefully, keeping replies consistent and letting customers know when additional investigation is needed rather than guessing.