- Tokyo, Tokyo, Japan
- Hybrid
- Full-time · Mid
- 3+ years
As a Sales Engineer based in Tokyo, you will sit at the intersection of enterprise software strategy, hands-on systems architecture, and advanced AI automation. You will own the technical strategy for our strategic customer engagements across Japan, acting as a trusted advisor to both the C-suite and engineering leadership.
Responsibilities
- Architect Agentic AI & Integration Workflows: Design, build, and operationalize advanced, agentic AI-driven customer workflows leveraging Large Language Models (LLMs), deep prompt engineering, and modern automation frameworks.
- Conduct rigorous, deep-dive technical discovery and AI readiness assessments, translating complex system requirements into scalable enterprise-grade pilots and proofs-of-concept (POCs).
- Proactively develop production-ready, reusable technical accelerators, middleware templates, and open-source-aligned API components.
- Serve as the absolute technical authority from qualification through execution, architecting secure, scalable topologies leveraging Zendesk APIs, webhook frameworks, and leading cloud platforms (AWS, Azure, GCP).
- Partner directly with Product Management and Engineering to provide real-world, technical feedback from the field, identifying product gaps and shaping the future roadmap of Zendesk's core AI and platform ecosystem.
Requirements
- Bachelor’s degree in a related highly quantitative technical discipline
- Nice to have: open-source contributions
- Nice to have: technical blogging