Provide application and production support for business‑critical applications, troubleshooting incidents, monitoring systems, and maintaining automation and release processes.
Locations (2)
Mississauga, Ontario, Canada
Toronto, Ontario, Canada
Compensation
Rate - 41 CAD on T4/hr.
Responsibilities
Provide application and production support by responding to customer requests, incidents, questions, and problem tickets.
Troubleshoot technical issues, perform root‑cause analysis, and implement effective resolutions.
Monitor system alerts, performance, availability, and reliability while proactively addressing operational issues.
Review and execute installation, release, and change plans in accordance with established change‑management procedures.
Develop, test, debug, and maintain programs, scripts, utilities, and automation solutions.
Requirements
Nice to have: Infrastructure Optimization
Nice to have: Performance Tuning
Nice to have: Project Management Practices
Nice to have: Operational Process Improvements
Nice to have: Installation and Maintenance of Third‑Party Software and Hardware