- Montreal, Quebec, Canada
- Hybrid
- Full-time · Senior
- CA$53K–CA$88K per year
- 3–5 years
Senior Travel Claims Specialist responsible for adjudicating complex travel claims, managing workflow, and ensuring compliance with Manulife policies.
Compensation
Base salary range is expected to be between $52,650.00 CAD - $87,750.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Responsibilities
- Work with Manulife’s Third-Party Providers of claims seeking direction, advice or policy interpretation, and give clear, consistent responses using standard templates.
- Manage referrals from intake to closure in the team’s workflow platform: confirm coverage, review the case file, track status and follow-ups, and keep case records complete and current.
- Review claim evidence, including claim forms, itineraries, receipts, medical records, call notes and prior correspondence, to establish the facts.
- Make final claims decisions, claims exceptions, and business decisions on contested and contentious claims, including second-level appeals, and obtain the required approvals within set authority limits.
- Handle travel litigated claims including corresponding with internal and external legal counsel, make recommendations on legal strategies and settlement offers, and represent Manulife at legal proceedings.
Requirements
- University degree in any discipline or equivalent work experience
- Nice to have: knowledge of medical terminology