- $22–$22 per hour
- 2+ years
First point of contact for customers entering the Digital Retail journey, managing leads across phone, text, email, chat, and coordinating deals with the Digital Experience Manager.
Compensation
Hourly rate- $22/Hourly.
Responsibilities
- Respond to every assigned lead within the published speed-to-lead standard by phone, text, email, and chat
- Complete approved outbound follow-up for new or inactive opportunities and re-engage customers who stall or leave the journey
- Explain the Digital Retail process, answer routine questions, and help the customer return to the appropriate step in the self-serve workflow
- Establish the next action and timing before ending each interaction
- Follow approved scripts, consent requirements, communication workflows, and escalation steps
Requirements
- Nice to have: automotive lead-management
- Nice to have: BDC
- Nice to have: e-commerce
- Nice to have: digital retail
- Nice to have: CRM