- Remote, Europe
- Remote
- Contract
Freelance Customer Support Specialist for a European e-bike company
Compensation
Competitive freelance compensation
Responsibilities
- Handling customer inquiries via email, chat, and occasional phone calls
- Helping customers find the best e-bike for their needs, preferences, and budget
- Providing detailed product information and personalized recommendations
- Offering updates on delivery status and processing after-sales concerns (warranty, missing parts, etc.)
- Escalating and coordinating resolutions with internal teams when needed