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1–2 jobs· newest first

Manager III, Support Engineer, Amazon Pharmacy Operations
Amazon · Bengaluru, India
On-site · Full-time · Manager
Head of Support
Everstar · Kyiv, Ukraine
Hybrid · Full-time · Director

+10K new in the last hour

Manager III, Support Engineer, Amazon Pharmacy Operations

Amazon · Posted Nov 9, 2026

Bengaluru, Karnataka, India
On-site
Full-time · Manager
3+ years

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Head of Support

Everstar · Posted Nov 6, 2026

Kyiv, Ukraine
Hybrid
Full-time · Director
3+ years

Apply with Referso

AI

Apply on careers page

Founding leader to build and lead the Amazon Pharmacy Support Engineering team in Bengaluru, overseeing 24x7 technical support for global pharmacy fulfillment.

Compensation

On-site; Bengaluru, Karnataka, India

Responsibilities

Build, hire, and lead a team of Support Engineers in Bengaluru, owning 24x7 multi-shift coverage for global Pharmacy fulfillment, including rosters, shift handoffs, and on-call rotations.
Own triage and resolution of fulfillment issues across SIM and Trouble Ticket queues. Set severity criteria, escalation paths, and SLAs, and report on SLA adherence, MTTR, backlog, and repeat-ticket rate.
Manage robotics and automation hardware incidents with third-party vendors: run escalations, track vendor SLAs and action items, and hold vendors accountable for fixes and preventive maintenance.
Resolve network issues that affect fulfillment, mainly routing orders to the right fulfillment center and handling inventory out-of-stock scenarios, in partnership with network and inventory teams.
Route genuine defects to the right engineering team with reproduction steps, impact, and root-cause data, and follow through until the fix lands.

Requirements

Bachelor's degree in Computer Science
Bachelor's degree in Computer Engineering
Bachelor's degree in Engineering
Bachelor's degree in a related technical field
Nice to have: Python

Skills

technical support management support engineering operations engineering 24x7 multi-shift operations incident management root cause analysis SLA management AWS SIM ServiceNow Jira Python SQL Bash

Benefits

workplace accommodation

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AI

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Head of Support role for a company developing and manufacturing technical and electronic solutions for the defense sector, overseeing 24/7 technical support and customer success.

Compensation

competitive reward according to the market + bonuses and premiums

Responsibilities

organization, coordination, and control of Customer Success and 24/7 technical support departments to ensure SLA compliance
building competency matrices, assessing team skills, and organizing training processes via the corporate academy
organizing and conducting beta testing of new products, user surveys, and collecting/systemizing feedback
direct participation in resolving unusual escalations and complex technical cases
regular client visits for expert on-site technical assistance and product efficiency management

Skills

Technical support management Customer Success management 24/7 process scaling Technical literacy Employee development and mentoring LMS interaction Customer Development Beta testing Leadership LMS

Benefits

24 days vacation
1 day birthday off
Flexible schedule
Up to 10 days remote work per year
Paid sick leave

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