- Atlanta, Georgia, United States
- $87K–$171K per year
- 2+ years
Senior Consultant in Deloitte’s Customer Experience Management practice leveraging Medallia, Qualtrics, Sprinklr to design, configure, and implement customer feedback and analytics solutions.
Compensation
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is $86,700 to $170,900.
Responsibilities
- Configure and implement customer experience platforms (Medallia, Qualtrics, Sprinklr) to address unique business needs.
- Lead in technical design and build, including integrations, enhancements, and ongoing platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC setup, and data ingestion/export processes.
- Troubleshoot and optimize system performance, working closely with client and internal technical teams.
- Manage relationships with business stakeholders and translate objectives into VOC solutions, journey maps, and actionable roadmaps.
- Lead client assessments and development of technical/functional roadmaps to enable structured VOC strategies.
Requirements
- Bachelor’s degree in business, technology, or related discipline
- Nice to have: problem solving
- Nice to have: analytical skills
- Nice to have: communication
- Nice to have: organizational skills