- Lisbon, Lisbon District, Portugal
- Hybrid
- Full-time
- 0–2 years
Provide administrative and support services for Airbus GBS, managing ticketing systems, troubleshooting, and customer interactions across Airbus subsidiaries worldwide.
Responsibilities
- Support the central Ticketing system repository
- Manage help desk software or ticket system and maintain it up-to-date
- Perform basic remote functional troubleshooting to identify easy root cause analysis
- Stay up-to-date with updates related to the given product and be able to explain some high level feature in regards to the tool version
- Research questions on available resources (FAQ manual)