- Tamarac, Florida, United States
- On-site
- Full-time · Entry
- 1+ years
Tech Support provides technical assistance to users regarding use of the software, troubleshooting and hardware failures. Act as first level of support for clients and always portray a positive image of company and products. Guarantee customer satisfaction through quick problem resolution, follow up and excellent service.
Responsibilities
- Fielding calls, emails and other forms of communication from customers who are having trouble with their system
- Problem Solve and research issues to determine appropriate solutions for the customer and follow up as needed to resolve problems
- Provide active listening skills and advocate for customers by going above and beyond
- Find new ways to improve customer experience
- Extracting, Exporting, Importing and Interpreting Raw Data
Requirements
- Nice to have: Reading wiring diagrams