- Istanbul, Istanbul, Turkey
The Customer Service Representative plays a key role in ensuring smooth and accurate execution of transactional Customer Care activities, including order processing, returns, invoicing and issue resolution.
Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
Responsibilities
- Receive, review and process customer orders and requests accurately and efficiently through SAP and applicable electronic channels.
- Validate order information and customer-specific requirements to ensure appropriate and accurate order processing.
- Handle transactional activities related to returns, invoicing and other order-related requests in line with established processes.
- Process order changes and corrections based on customer, Sales or operational requirements.
- Manage urgent and non-standard order requirements, coordinating with relevant teams to support timely resolution.
Requirements
- Bachelor’s degree or equivalent qualification
- Nice to have: ERP system
- Nice to have: Customer Care
- Nice to have: Order Management
- Nice to have: Order-to-Cash processes