The Supervisor, IT Field Services oversees daily onsite technology support operations across assigned Emory Healthcare locations, coordinating field services activities, supervising staff, supporting team performance, and ensuring reliable and timely IT support aligned with clinical and operational needs.
- Supervises daily IT Field Services operations across assigned Emory Healthcare locations
- Provides coaching, guidance, and performance feedback to assigned staff to support individual and team effectiveness
- Coordinates staff schedules, assignments, and workload distribution to maintain service coverage and operational efficiency
- Serves as the first-level escalation point for technical issues, service concerns, and operational challenges
- Supports consistent execution of established departmental processes, performance expectations, and service standards
- Associate's degree in Information Technology
- Bachelor's degree in Information Technology or Computer Science
- Comprehensive health benefits
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship, development, and leadership programs
