- Rio Rancho, New Mexico, United States
- Senior
- 3+ years
Support Nova’s chemical metrology and process control solutions in semiconductor metal plating applications, ensuring optimal system performance and customer satisfaction.
Responsibilities
- Support Nova and End Users as defined under Nova’s warranty and service support agreements.
- Maintain accurate reporting of all customer support activities as outlined by the Service Manager.
- Assist with new equipment installations, add-ons, and upgrades, ensuring proper setup and functionality.
- Provide feedback to the division in Germany based on customer experiences and suggestions for improvement.
- Produce regular reports for customers and Nova management to ensure transparency and communication.
Requirements
- BS in Electrical, Electronics, Chemical or Mechanical Engineering or equivalent practical experience
- Nice to have: familiarity with multi-discipline semiconductor metrology equipment and cleanroom environments