- Kansas City, Missouri, United States
- Hybrid
- Full-time · Senior
- Salaried Exempt
- 4+ years
Support implementation, training, and user adoption of enterprise management software used for construction equipment rentals, fleet operations, and service workflows. Assist in maintaining system effectiveness by providing user support, creating training resources, and helping monitor system utilization and performance.
Responsibilities
- Serve as knowledgeable resource on First Equipment Company (FEC) enterprise management software (e.g., Wynn Systems including RentalResults, InfoManager, Dispatching) and provide direct support to users for system navigation, issue resolution, and workflow adoption.
- Provide support for the delivery of training materials, onboarding guides, and system documentation.
- Troubleshoot user-reported system issues and route complex matters to Information Services (IS) team, or vendor, as needed.
- Track user feedback and system performance to identify areas for improvement or additional training needs.
- Generate reports and dashboards to monitor and communicate system usage and adoption trends, and training effectiveness to support team optimization.
Requirements
- Associate’s Degree
- Bachelor’s Degree
- Nice to have: Customer service or support experience
- Nice to have: Information Technology (IT) experience
- Nice to have: reporting tools