- Oakland, California, United States
- Hybrid
- Full-time · Senior
- $129K–$207K per year
- 7+ years
Provides senior-level operational support and technical leadership for enterprise hybrid cloud operations, public cloud operations and virtualization, with a focus on Azure Local, AWS public cloud operations, Windows 365 Cloud PC, VMware, and Citrix VDI.
Compensation
Bay Area Min: $129,000.00, Bay Area Mid: $168,000.00, Bay Area Max: $207,000.00
Responsibilities
- Serves as the technical and operational expert for Azure Local, AWS public cloud, Windows 365 Cloud PC, VMware, and Citrix VDI environments.
- Maintains the availability, reliability, performance, security, and operational health of enterprise hybrid cloud, public cloud, virtualization services.
- Monitors service health, capacity, utilization, incidents, vulnerabilities, patching, lifecycle status, and operational risks to ensure services meet established business, cybersecurity, and compliance requirements.
- Provides operational oversight of Managed Service Provider teams, ensuring services are delivered in accordance with defined responsibilities, operational procedures, support models, and contractual commitments.
- Monitors and manage SLA and KPI performance, including service availability, incident response and resolution, request fulfillment, patching, vulnerability remediation, change success, problem management, and operational backlog.
Requirements
- Bachelor’s degree in computer science or job-related discipline or equivalent experience