- Bangalore, India
- 5+ years
The Advanced Customer Engineer-Level 1 provides the second level of expertise and service to ensure all the Reltio customers get the best possible experience.
Responsibilities
- Develop and implement algorithms/techniques for solving problems in a high-volume and high-availability environment.
- Take complete ownership of knowledge of Reltio Platform features, components, and integrations.
- Build and implement scalable and accurate monitoring and metric tools and frameworks.
- Analyze customer needs and software requirements to determine configuration accuracy in solving issues and incidents.
- Provide quality technical support assistance, resulting in high customer satisfaction.
Requirements
- Bachelor of Science degree in computer science or equivalent
- Nice to have: Object oriented programming and designs
- Nice to have: Data Structures and Algorithms
- Nice to have: Experience in data management
- Nice to have: master data management