- Pinehurst, North Carolina, United States
- Full-time
- 1+ years
Provides end‑user support for software, hardware, and network issues, logs requests, and resolves incidents in a 24/7 help desk environment.
Responsibilities
- Triage incoming support calls
- Log service requests in the Helpdesk database
- Serve as primary contact for system‑related end‑user questions
- Reset user passwords and grant access privileges
- Assist with daily computer operations
Requirements
- High school diploma
- Associate degree in Information Technology, Computer Science or equivalent
- Nice to have: CompTIA A+
- Nice to have: CompTIA Security+
- Nice to have: CompTIA Network+