- Sant Cugat del Valles, Barcelona, Spain
- Full-time · Senior
- 5+ years
Senior technical escalation owner for HP PageWide Web Press customer incidents and systemic reliability issues, resolving complex cross‑domain problems in production environments.
Responsibilities
- Own and drive resolution of Tier 4 elevated tasks/incidents
- Provide remote diagnostics and troubleshooting using logs, press state reports, and system data
- Lead mitigation of top issues through trend analysis and continuous improvement
- Troubleshoot and resolve issues involving press compute stacks, networking, and hardware/electronics
- Diagnose and resolve connectivity, remote access, firewall/VPN, routing/DNS and other network‑related issues
Requirements
- Bachelor’s Engineering degree
- Nice to have: industrial equipment
- Nice to have: printing systems
- Nice to have: Tiered support models
- Nice to have: ServiceNow