Voice of customer programs jobs

Customer Experience Strategist (After-Sales)

AutoNation · Posted Aug 7, 2026

Mid
3–6 years

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Supports the development and improvement of end-to-end customer journeys across the After‑Sales experience, providing analysis, insights, and strategic recommendations to enhance customer experience and business outcomes.

Responsibilities

Evaluate the end‑to‑end After‑Sales customer journey to identify meaningful experience gaps and improvement opportunities
Analyze customer behavior, journey analytics, and voice of customer signals to uncover friction points
Synthesize insights from multiple sources including customer research, behavioral analytics, operational data, and market intelligence
Develop and maintain customer journey maps that document lifecycle stages, key moments, customer needs, pain points, and opportunity areas
Support the development of After‑Sales journey strategies by translating customer insight into clearly defined problem statements and opportunity areas

Requirements

Bachelor’s degree in marketing, business, analytics, psychology, economics, or a related discipline

Skills

customer experience strategy marketing strategy digital strategy UX research

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Customer Experience Strategist (After-Sales)

Responsibilities

Requirements

Skills

Benefits