- United States
- Director
- 7+ years
Lead and scale the US Customer Success organization, managing a team of Customer Success Managers and overseeing strategic enterprise customers.
Responsibilities
- Lead and develop the US Customer Success team, providing day-to-day guidance, coaching, prioritization, and support.
- Serve as the senior CS focal point during US hours for customer issues, escalations, and cross-functional coordination.
- Own several strategic enterprise customers, building strong relationships from technical stakeholders through executive and CISO level.
- Maintain visibility into the health, risks, objectives, adoption, and key activities of US customers and regularly report status, trends, and areas requiring attention.
- Proactively identify customers at risk, develop recovery plans, and work with CSMs and internal stakeholders to de-escalate issues and improve customer health.