The Workflow Automation Engineer drives workflow transformation by converting manual and fragmented processes into intelligent, automated and scalable solutions.
Compensation
Salary Range:
CHF93,800.00 - CHF174,200.00
Expected Annual Base Salary Range for role: CHF 93,800 to CHF 174,200
Responsibilities
Partner with scientific experts, process owners and cross-functional stakeholders to identify valuable automation opportunities.
Apply systems thinking to analyse, model and redesign processes for automation readiness.
Translate business and user needs into clear requirements, product features and a compelling value case.
Design and integrate solutions using appropriate combinations of workflow platforms, software, APIs, data, cloud services, robotics and AI.
Ensure solutions align with enterprise platforms and applicable security, compliance and governance standards.
Requirements
Bachelor's degree in engineering, computer science, data science, life sciences or a related discipline
Senior Travel Claims Specialist responsible for adjudicating complex travel claims, managing workflow, and ensuring compliance with Manulife policies.
Compensation
Base salary range is expected to be between $52,650.00 CAD - $87,750.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Responsibilities
Work with Manulife’s Third-Party Providers of claims seeking direction, advice or policy interpretation, and give clear, consistent responses using standard templates.
Manage referrals from intake to closure in the team’s workflow platform: confirm coverage, review the case file, track status and follow-ups, and keep case records complete and current.
Review claim evidence, including claim forms, itineraries, receipts, medical records, call notes and prior correspondence, to establish the facts.
Make final claims decisions, claims exceptions, and business decisions on contested and contentious claims, including second-level appeals, and obtain the required approvals within set authority limits.
Handle travel litigated claims including corresponding with internal and external legal counsel, make recommendations on legal strategies and settlement offers, and represent Manulife at legal proceedings.
Requirements
University degree in any discipline or equivalent work experience