CS Systems Specialist responsible for setting up and maintaining the ticketing system for the Customer Service department, automating processes, and ensuring efficient workflow.
Compensation
Salary - Starting from €3500 gross per month, which includes an 8% holiday allowance.
Responsibilities
Set up and maintain Zendesk triggers, automations, views, macros, ticket forms and fields
Ensure tickets are routed correctly and agents have the right tools
Diagnose and resolve system issues
Map and automate CS workflows
Collaborate with CS leadership and data/automation teams to implement solutions
Own the full commercial cycle for Italy, from prospecting to closing, building local e-commerce partnerships and driving outbound acquisition.
Compensation
Base salary €31,000 to €36,000 depending on experience and level, plus €24,000 bonus (100% quota attainment). We have an uncapped, performance-based bonus
Responsibilities
Own the full sales cycle — prospecting, cold outreach, discovery, demo, negotiation, and close
Drive outbound acquisition through structured cold calling, personalised email sequences, and LinkedIn prospecting
Build and qualify a healthy pipeline using inbound leads and self-generated opportunities
Identify and develop e-commerce partnerships in your market
Collaborate with marketing, product, and international sales colleagues
As a Customer Support Consultant, you are a primary point of contact for our B2B merchants — handling everything from onboarding questions to complex shipping escalations with speed and clarity.
Locations (2)
Lisbon, Lisbon, Portugal
Vale do Tejo, Portugal
Compensation
Salary — €2000
Responsibilities
Support merchants across calls, live chat, and tickets — resolving issues related to shipping, tracking, returns, and platform functionality
Guide customers through our platform with confidence and clarity, translating technical complexity into practical next steps
Own your queue with urgency and accountability — every open ticket is a merchant waiting, and you treat it that way
Identify recurring pain points and escalate them with clear context, helping the team fix issues upstream rather than patch them repeatedly
Build deep product knowledge across our carrier ecosystem and integrations, becoming a go-to resource for your colleagues as well as customers
Customer Support Consultant (German Speaker) - Remote from Croatia
As a Customer Support Consultant, you are a primary point of contact for our B2B merchants — handling everything from onboarding questions to complex shipping escalations with speed and clarity.
Locations (2)
Lisbon, Lisbon, Portugal
Vale do Tejo, Portugal
Compensation
Salary — €1900 - €2150 (14 installments)
Responsibilities
Support merchants across calls, live chat, and tickets — resolving issues related to shipping, tracking, returns, and platform functionality
Guide customers through our platform with confidence and clarity, translating technical complexity into practical next steps
Own your queue with urgency and accountability
Identify recurring pain points and escalate them with clear context, helping the team fix issues upstream rather than patch them repeatedly
Build deep product knowledge across our carrier ecosystem and integrations
CS Systems SpecialistNewSendcloud · Eindhoven, Netherlands