- Bay City, Michigan, United States
Supports the Manager Patient Care Services of the Emergency Department in leading and supervising the daily operations of assigned unit.
Responsibilities
- Maintains operational responsibility for assigned unit.
- Promotes positive customer relations with physicians, patients, families, visitors and employees.
- Follows up on complaints and grievances and provides feedback in a timely manner. Monitors and promotes positive level of customer, patient, staff and physician satisfaction.
- Promotes collaboration regarding patient care issues with various staff levels and disciplines. Ensures staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.
- Participates in unit conferences, educational endeavors, and in-service meetings.