Lead Product and Technical Service technician coordinator who assists with planning, prioritizing, and managing technical service activities to ensure resources are used effectively and customer service agreements are fulfilled. Responds to complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment.
Responsibilities
Support & provide service via calls, emails and tickets
Work on provided offline activities
Follow given SOP’s and flag any unresolved issues, escalations to L2
Ability to diagnose and analyze technical problems
Analyse different systems and energy data to find potential for energy optimization
Requirements
University Degree – B.Tech in Electrical/Mechanical Engineering
Hands-on Factory Automation Staff Engineer to design, prototype, build, integrate, and deploy automated manufacturing equipment across global sites to improve safety, quality, capacity, and productivity.
Lead Application Engineer responsible for developing, testing, and delivering control applications, graphics, and technical documentation for HVAC controls and building automation solutions.
Responsibilities
Develop and maintain control programs using Automated Logic tools
Implement and validate sequences of operation for HVAC equipment
Build and maintain equipment graphics
Support large-scale graphics library updates
Contribute to development and delivery of key initiatives
Requirements
Bachelor’s degree in engineering (Mechanical, Electrical, Controls, or related field) or equivalent experience
