Support Technical Account Managers in North America, manage a small book of business, and facilitate implementation and configuration of Mindbody software.
Responsibilities
Participate in comprehensive training
Build and maintain technical knowledge
Complete recurring tasks efficiently
Balance TAM support tasks with managing a small book of business
Execute tasks and assignments as directed by Senior Technical Account Managers
Requirements
Nice to have: SaaS experience
Nice to have: Project management or coordination experience
Operations Specialist to support Twilio’s phone number operations globally, handling customer inquiries, porting numbers, procuring short codes and Sender IDs.
Responsibilities
Provide support to Twilio customers inquiries received by email
Assess and resolve product or service issues
Respond to intermediate-to-advanced questions
Log customer interactions and tag/categorize issues
Learn new processes across a variety of subject areas
The Data Analyst focuses on creating, developing, and maintaining reports and dashboards in Power BI, preparing analyses for management, monitoring KPIs, and automating reporting processes.
Responsibilities
creating, developing, and maintaining reports and dashboards in Power BI
preparing cyclic reports and analyses for management and business areas
developing analyses supporting business decision-making
monitoring key performance indicators (KPIs) and identifying deviations
analyzing trends and preparing forecasts and recommendations for operational activity
Requirements
higher education, technical, economic, mathematical or related fields
Nice to have: SAP
Nice to have: experience in business reporting and analysis
Nice to have: experience in a production or industrial environment
Serve as a liaison between clients, project managers, and technical teams to gather, analyze, document, and maintain business requirements, change requests, process flows, and operational documentation throughout the project lifecycle.
Compensation
The pay range for this position is $55,600.00 - $79,400.00 per year
Responsibilities
Gather, analyze, document, and maintain business requirements
Analyze business processes and recommend improvements
Use Excel and basic SQL to assess business impacts
Help balance increased marketing complexity and diminishing marketing resources
Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services
Plan, execute, track and analyze direct marketing campaigns
Manage multiple campaigns simultaneously against hard deadlines
The Connectivity Service Operations Specialist supports the Connectivity Operations Lead in the daily execution of consumer support activities for connected products and services, including ticket triage, troubleshooting coordination, customer support follow-up, knowledge management, and operational reporting.
Responsibilities
Monitor and manage incoming connectivity support tickets
Perform ticket triage and categorization
Provide second-level support for connectivity-related issues
Coordinate investigations with Validation and Product teams
Ensure timely communication and follow-up on open tickets
Requirements
Technical Diploma
Bachelor's Degree in Engineering
Bachelor's Degree in Computer Science
Bachelor's Degree in Information Technology
Nice to have: Experience interacting with development, testing or product teams
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