As an Operations Assistant, you’ll look after an area of the Group’s operational processes, owning end-to-end processes for several products.
Compensation
We also offer: Global Female Health Policy & Female Health Champions Pregnancy Loss and Fertility Treatment Policies Endometriosis Friendly Employer (UK) Women-focused gym & female health events Mental Health First Aiders Disability Confident Committed Employer (Level 2) Race at Work Charter signatory Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge. Give as you earn scheme (payroll giving) and match funding
Responsibilities
Process transactional data
Validate high volumes of transactional data
Deal with data issues that block invoicing
Complete daily and weekly volume reconciliations and trend analysis
Measure performance against internal service levels
Requirements
Bachelor's degree (minimum 2:2)
Nice to have: Finance or operations role experience
Nice to have: Transactional or billing data experience
Act as a trusted point of contact for clients, provide tailored financial solutions, support junior colleagues, and help drive service excellence and business growth.
Responsibilities
Deliver outstanding service to International Personal Banking clients through phone, email and face-to-face interactions.
Act as a subject matter expert and first point of support for junior colleagues with more complex client queries.
Build and strengthen client relationships by understanding customers' financial needs and providing appropriate solutions.
Manage client enquiries and workflows efficiently, ensuring a seamless customer experience.
Support change initiatives, system enhancements and continuous improvement projects within the team.
Coordinate and manage psychiatric clinical trials at assigned investigative sites, ensuring compliance with sponsor protocols, FDA regulations, and ICH/GCP guidelines.
Responsibilities
Complete required training including ICH-GCP and IATA certifications
Attend protocol and amendment trainings
Conduct study subject visits and document procedures
Enter data and resolve queries
Follow up on action items
Requirements
High School Diploma or equivalent
Bachelor's degree in Psychology, Neuroscience, Biology, Public Health, Nursing, or related health science discipline
To independently perform and coordinate clinical data management activities for assigned clinical studies, ensuring accurate, complete, consistent, and GCP/regulatory‑compliant clinical trial data.
Responsibilities
Accountable for executing assigned clinical data management activities in accordance with study requirements, timelines, SOPs, and regulatory guidelines.
Accountable for performing data review, validation, and cleaning activities to ensure data accuracy, completeness, and consistency.
Accountable for raising, tracking, and facilitating timely resolution of data queries with investigative sites and internal stakeholders.
Accountable for monitoring CRF/eCRF completion, query status, and data discrepancies to support study milestones.
Accountable for supporting CRF/eCRF review, database testing, and User Acceptance Testing (UAT) activities as assigned.
Requirements
Bachelor's or Master's degree in Life Sciences, Pharmacy, Biotechnology, Clinical Research, Health Sciences, or a related discipline.
Senior Clinical Research Associate responsible for monitoring clinical trials, ensuring data integrity, and managing site visits across multiple countries.
Responsibilities
Deliver quality monitoring reports
Maintain expense submissions
Ensure compliance with ICH GCP/ISO14155
Monitor sites remotely or onsite
Plan day-to-day monitoring activities
Requirements
Undergraduate degree in clinical, science, or health-related field
Licensed health-care professional (registered nurse)
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