- Hoogeveen, Drenthe, Netherlands
- Full-time · Associate
- 1–3 years
We are looking for a proactive and customer-focused Customer Service Representative to join our team to handle handling inquiries, processing orders, and resolving issues efficiently.
Responsibilities
- Respond to customer inquiries via phone, email, and other communication channels.
- Process customer orders, requests, and account updates accurately and efficiently.
- Resolve customer issues and complaints in a professional and timely manner.
- Handle escalated or complex customer cases and ensure appropriate follow-up.
- Provide guidance and support to less experienced customer service team members.
Requirements
- High school diploma or equivalent
- Nice to have: Previous experience in a senior customer service or customer-facing role
- Nice to have: CRM experience
- Nice to have: ERP experience
Skills
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and career development
- Collaborative and supportive team environment
- Training and development programs