Lead and manage customer support center employees, ensuring high customer satisfaction (CSAT) and meeting key performance indicators (KPIs) within the Oil & Gas sector.
Responsibilities
Maintain customer satisfaction (CSAT) above 90%
Improve customer feedback participation
Ensure timely and effective resolution of escalated customer concerns
Meet or exceed established KPIs for customer response times, abandoned calls, ticket resolution, and SLA compliance
Improve employee performance, retention, technical capabilities, and accountability through coaching and development
Requirements
Bachelor's degree in business, Engineering, Information Technology, Operations, or a related field
Nice to have: Oilfield equipment support
Nice to have: Oil and gas instrumentation knowledge
Analyze and verify small businesses (retailers and brands) to contribute towards the implementation of risk management policies, procedures, and tools.
Locations (5)
San Francisco, California, United States
Kitchener-Waterloo, Canada
Toronto, Canada
London, England, United Kingdom
New York, United States
Compensation
San Francisco: the pay range for this role is $31.95 to $44.00 per hour.
Shape the first impression prospective volunteers form of LA28 and the Olympic and Paralympic Games by delivering welcoming, service-focused experiences at the Volunteer Experience Center in Lincoln Heights and at community volunteer events across Los Angeles.
Compensation
The hourly pay range for this position is $25.
Responsibilities
Serve as a primary point of contact for volunteer candidates and the Volunteer Support Crew at the Volunteer Experience Center
Support daily Volunteer Support Crew operations, including check-in, briefings, deployment, engagement, and recognition item tracking
Manage front-of-house check-in and wayfinding, and prepare and reset assessment spaces, materials, and equipment
Answer candidate questions, troubleshoot basic account and portal issues, and escalate complex cases to LA28 staff
Represent LA28 at community volunteer events as day-of partner liaison, managing check-in, setup, breakdown, and supplies
Case Planner who delivers quality case management services supporting youth street and community outreach to at-risk, runaway, and unhoused teens.
Responsibilities
Recruit at-risk youth from the community
Conduct street outreach with Peer Educators to locate and inform homeless, runaways and at-risk youth of AFG’s programs and services
Provide case management services that help at-risk youth meet basic living needs and find safe/stable housing, employment, a pathway to education, transportation, and parenting support
Maintain ongoing contact with participants to provide individual and family support services through case planning, crisis intervention, advocacy, mentoring, referrals, resources
Develop and facilitate community workshops on topics such as sex trafficking, teen dating violence, healthy relationships, teen pregnancy, STD prevention
Requirements
Associate or bachelor’s degree in social work, counseling, psychology, sociology or criminal justice
Nice to have: bilingual English and Spanish
Nice to have: experience with youth who are juvenile offenders, homeless or involved in high-risk activities
The Director of Community Clubs – Shared Space Sites leads and manages Boys & Girls Clubs of Metro Atlanta (BGCMA) community-based Clubs operating in facilities shared with partner organizations or other users.
Responsibilities
Lead and oversee community-based Clubs across multiple shared facilities
Supervise and evaluate Site Directors
Serve as the organizational relationship lead for shared-space partners
Coordinate the development, review, and implementation of shared-use agreements with authorized BGCMA leaders and facility partners
Partner with the VP of Program Services to translate youth development standards into schedules, activities, staff preparation, and member experiences
Requirements
Bachelor’s degree preferred
six (6) + years of professional experience in Youth Development, Education, or related field
This role will provide regulatory leadership for U.S. promotional and commercial communications and serve as a senior Regulatory Reviewer on the Promotional Review Committee (PRC).
Compensation
Remote - United States - US: $210,572 - $255,164
Responsibilities
Participate actively in PRC meetings and Veeva PromoMats workflows, providing timely, clear, and documented regulatory comments and decisions.
Partner with Medical and Legal reviewers to resolve comments, align on compliant alternatives, and escalate material regulatory risks through established governance when needed.
Provide regulatory leadership for launch readiness, including development of core claims, launch materials, field training, websites, congress materials, speaker program materials, digital communications, and patient or caregiver materials.
Support the development and maintenance of PRC procedures, standards, job aids, review criteria, and governance practices.
Promote consistent application of regulatory standards across brands, channels, audiences, and material types.
Requirements
Bachelor's degree or higher in life sciences, pharmacy, health sciences, or a related field
Advanced scientific, legal, or regulatory degree (preferred)
The Plant Shift Supervisor is responsible for leading and coordinating all production activities during an assigned shift in a high-volume, 24/7 paper bag manufacturing facility.
Responsibilities
Provide direct leadership and supervision for up to seven production lines and approximately 50 hourly production employees per shift
Foster a safety-first culture by ensuring compliance with all company safety policies, procedures, and regulatory requirements
Monitor production performance, equipment efficiency, and labor utilization to meet daily production, quality, and efficiency targets
Collaborate with Quality personnel to ensure products consistently meet customer specifications
Troubleshoot and resolve production issues involving equipment, materials, staffing, quality, and workflow disruptions
The Manager of Customer Success leads a team of Customer Success Specialists who help drive satisfaction, loyalty and growth for all RingCentral customers.
Compensation
102,26 EUR/200 BGN Digital Food Vouchers via EdenRed and their application
Responsibilities
Lead and develop the team
Hire, onboard, coach and retain a high-performing team of support specialists and team leads
Run regular 1:1s, performance reviews and development plans; build clear career paths
Foster a culture of accountability, empathy and continuous learning
Own team performance against SLAs, CSAT, first-contact resolution, time to resolution and backlog targets
Customer Support Center Manager – Oil & GasNewNOV Inc. · Houston, US
Verifications AssociateNewFaire · San Francisco, US+4 more
Associate, Volunteer ExperienceNewLA28 (Web) · Los Angeles, US
Case Planner OutreachNewAlternatives For Girls · Detroit, US
Director of Community Clubs – Shared Space SitesNewBoys & Girls Clubs Of Metro ATL · Atlanta, US
Basketball RefereeNewMinot Park District · Minot, US
Director, Advertising and Promotion Regulatory AffairsNewBristol Myers Squibb · Remote, US