- Remote, United States
- Remote
- Full-time · Entry
- $44K–$52K per year
- 2+ years
The Customer Specialist I (CS I) is responsible for delivering exceptional customer support by answering incoming calls, creating and managing cases in Salesforce, and resolving issues with a focus on first-call resolution.
Compensation
The targeted salary range for this position is $43,888 - $51,900.
Responsibilities
- Answer inbound calls from customers while implementing the necessary customer satisfaction skills which include phone etiquette, accountability and active listening while meeting specific service level and performance goals.
- Manage incoming support tickets to ensure all customer inquiries are resolved effectively and efficiently. This includes validating support tickets, providing updates and callbacks within a timely manner and occasionally triaging tickets that need additional support from the proper department.
- Demonstrate excellent customer service skills with the ability to take ownership, researching and resolving customer inquiries with an emphasis on first call and one contact resolutions.
- Utilize an internal knowledge base system for customer interactions to help provide support and ensure accurate resolutions and information.
- Maintain and promote a positive outlook and embrace change.
Skills
Benefits
- Medical, dental and vision insurance
- Company matched 401K plan
- Flexible PTO + Sick Leave
- 6 weeks paid Parental Leave
- 8 Paid National Holidays