- Bengaluru, Karnataka, India
- Full-time · Manager
- 10–13 years
Lead the Subscription L3 team responsible for enterprise-level Client Delivery, platform reliability, technical delivery, and continuous improvement across multiple client accounts.
Responsibilities
- Own end-to-end L3 service delivery across multiple Subscription client accounts
- Ensure platform stability, availability, reliability, and adherence to defined SLAs and operational KPIs
- Oversee incident, problem, change, release, and escalation management
- Establish strong operational governance
- Provide technical oversight across Subscription platform operations, integrations, workflows, databases, and infrastructure
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related discipline
- Nice to have: cloud infrastructure
- Nice to have: DevOps practices
- Nice to have: CI/CD
- Nice to have: automation frameworks