Lead strategy, design, and execution of next-generation business process and workflow systems for internal operations.
Compensation
The good faith base salary [or wage] range for this role at the time of posting and hire is $170,000– $200,000 per year. In addition to base salary, this position is eligible for an annual performance bonus.
Responsibilities
Own and evolve the roadmap for business process modernization, workflow automation, and system optimization initiatives.
Identify and prioritize opportunities to eliminate manual bottlenecks and increase staff and system capacity/throughput.
Lead end-to-end product lifecycle — from process discovery and current-state mapping through delivery and iteration.
Lead AI-driven initiatives that introduce human-in-the-loop validation for unknown or unresolved exceptions.
Define and drive the product vision for a rules-based engine that governs data ingestion and streaming in-flight.
Apply claims management experience to execute decision-making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims.
Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process.
Handle claims consistent with clients' and corporate policies, procedures and standard methodologies in accordance with statutory, regulatory and ethics requirements.
Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.
Gallagher is looking for a Client Service Associate to join their Private Client team to support renewals, new business applications, and high-quality insurance solutions.
Responsibilities
Contribute to the renewal process by delivering high-quality solutions
Support New Business activity via handling new business applications, compiling client information, and preparing high quality proposals
Process certificates of insurance and ensure all client and policy data is up-to-date
Work with Client Service and Production teams to improve processes and meet goals
Conduct regular audits to ensure compliance with regulations and service standards
Requirements
High School diploma/equivalent
Associate's degree
Nice to have: Associate's degree
Nice to have: Professional certification
Nice to have: Previous experience managing client relationships
Supports the Private Client sales and service team in developing a profitable book business, delivering high quality service, and managing private client personal lines insurance submissions.
Responsibilities
Build relationships internally and externally to facilitate writing Private Client personal lines insurance submissions.
Provide efficient, timely, and accurate work output, supporting a true Private Client experience for our clients.
Initiate, execute and support prioritization, assessment, evaluation, quoting and policy issuance for risks in Personal Lines markets.
Support team members with unique expertise in carrier underwriting rules, requirements, and systems usage.
Organize and prioritize work with limited supervision.
Requirements
Bachelor's degree
Nice to have: CPCU
Nice to have: CIC
Nice to have: ARM
Benefits
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact
Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
Responsibilities
Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.
Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants
Portfolio Manager – Global Client Implementations and Enhancements
Responsibilities
Own and actively manage the consolidated global pipeline and portfolio of new client implementations and existing-client enhancements
Drive consistent portfolio practices across all GB regions
Own intake and evaluate demand across regions and clients
Build trusted partnerships with executives in Client Services, Sales and Implementation teams
Prioritize and sequence work based on client commitments, business value, strategic importance, regulatory requirements, delivery capacity and technology dependencies
Requirements
Bachelor’s degree or higher in computer science, Information Technology, Business Administration, or a related field
Support the integration and transformation of the RPS Benefits General Agencies (GAs) and help connect several functions such as Ops & Client Service, Technology, Finance, Carrier Management, and other functional teams.
Responsibilities
Document current-state and future-state business processes and workflows
Identify process gaps, redundancies, manual activities, and opportunities for standardization or automation
Facilitate working sessions with business SMEs to define operational requirements and future-state processes
Develop process maps, requirements, procedures, and other operating documentation
Support integration activities as the legacy GA businesses transition toward a common EBGA operating model
Requirements
Bachelor's degree
Nice to have: Experience in operations, business analysis, transformation, and/or process improvement
Nice to have: Experience in insurance industry
Nice to have: Exposure to employee benefits/life & health
Nice to have: Strong communication and facilitation skills
Senior Resolution ManagerNewGallagher · Remote, US