- Spokane, Washington, United States
- $20–$30 per hour
- 1–2 years
The Patient Services Representative serves as the first point of contact for patients and families, ensuring timely, accurate, and compassionate communication while coordinating with clinical and administrative teams.
Compensation
The pay range for this position is $20.16-$30.25/hourly.
Responsibilities
- Respond to patient and family inquiries with professionalism and empathy
- Provide accurate information regarding services, appointments, directions, and clinic processes
- Triage urgent calls according to established protocols and escalate as appropriate
- Accurately document all patient interactions in the electronic health record (EHR)
- Demonstrate active listening and clear communication to reduce misunderstandings and improve patient satisfaction
Requirements
- High School Diploma or equivalent (GED)