The Bilingual Customer Service Representative supports customers in English and French by accurately processing orders and credit requests and resolving questions about orders, delivery, and products.
Compensation
$50,000-$60,000 CAD per year
Responsibilities
Process customer orders accurately and efficiently, ensuring compliance with customer-specific requests, special order requirements, and management-approved conditions.
Review and process approved customer credit requests, including annual returns, shipping error claims, pricing discrepancies, and other miscellaneous credit requests.
Manage and respond to customer inquiries and requests, including inventory availability, order status updates, competitive interchanges, and other product-related questions.
Investigate and resolve order and delivery-related issues, including shipment tracking, delivery date confirmations, short shipments, order discrepancies, and special discount claims.
Prepare and process credit notes and supporting documentation as required.
Requirements
Nice to have: Technical product and catalogue application knowledge
The ITAD/Computer Technician is responsible for testing, configuring, troubleshooting, and repairing laptops and other electronic equipment as required, and performing inventory control including Approved Certified Data Destruction (CDD).
Responsibilities
Perform data sanitization and factory resets
Serialization of IT assets
Test, analyze, diagnose, and repair all existing and incoming laptops, printers, and other electronic devices parts/components
Change RAM (install physical component)
Change out hardware for the devices (physical component)
Requirements
Preference is a computer programming diploma or degree (or something IT/electronic focused)
The Store Lead partners with the Store Manager to drive sales performance through coaching, team development, and operational excellence acting as the manager on duty.
Compensation
Pay Range: $20.56 - $26.73/hr
Responsibilities
Inspire store team to achieve their best performance
Execute to maximize growth and potential
Create an engaged and inclusive store environment
Elevate the customer experience through operational excellence
Retail Sales Associates are responsible for all aspects of the customer experience within multiple businesses (retail, rental, custom, and omni-channel) within a store location.
Compensation
Pay Range: $18.00 - $22.50/hr
Responsibilities
Engage as a member of a high-performing team through trust, commitment, and a focus on results.
Build a relationship with your customer from greeting through post-sale contact.
Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals.
Continuously encourage and participate in team selling and positively impact the achievement of the store sales volume and metrics goals.
Assist with visually merchandising, set up, and other store-related projects, as well as conducting merchandise stock counts.
Requirements
Nice to have: Desire to learn and adapt to new programs
Competitive compensation (for part-time and full-time staff)
Responsibilities
Execute intervention plans developed and supervised by a Board-Certified Behavior Analyst® for clients in the care of Monarch House
Work within an interdisciplinary team to support skill acquisition and/or decrease maladaptive behaviors
Ensure an engaging and positive client experience in a fast-paced and frequently changing environment
Maintain adequate client coverage at all times, addressing needs such as absent instructor therapists, family or team meeting conflicts, training workshops, lunch coverage, and general staff shortages
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