- Ontario, Canada
- Hybrid
- Full-time · Associate
- CA$50K–CA$60K per year
- 2+ years
The Bilingual Customer Service Representative supports customers in English and French by accurately processing orders and credit requests and resolving questions about orders, delivery, and products.
Compensation
$50,000-$60,000 CAD per year
Responsibilities
- Process customer orders accurately and efficiently, ensuring compliance with customer-specific requests, special order requirements, and management-approved conditions.
- Review and process approved customer credit requests, including annual returns, shipping error claims, pricing discrepancies, and other miscellaneous credit requests.
- Manage and respond to customer inquiries and requests, including inventory availability, order status updates, competitive interchanges, and other product-related questions.
- Investigate and resolve order and delivery-related issues, including shipment tracking, delivery date confirmations, short shipments, order discrepancies, and special discount claims.
- Prepare and process credit notes and supporting documentation as required.
Requirements
- Nice to have: Technical product and catalogue application knowledge