- San Antonio, Texas, United States
Tier 1 IT Service Desk Analyst
Responsibilities
- Serve as the first point of contact for all IT inquiries, incidents, and service requests via phone, email, Microsoft Teams, and in person.
- Provide Tier 1 troubleshooting for Windows, macOS, Linux, Microsoft 365 apps, audio‑visual systems, peripherals, office networks, and standard enterprise software.
- Guide users through troubleshooting steps clearly and professionally; escalate appropriately when needed.
- Diagnose and resolve basic technical issues with systems, devices, printers, connectivity, MFA, password resets, and common user-access problems
- Perform onboard/offboarding steps: account creation requests, mailbox setups, onboarding preparation, and access/permission updates under established workflows.
Requirements
- Nice to have: CompTIA A+ certification
- Nice to have: Strong communication skills and ability to work well in teams
- Nice to have: Ability to analyze information and make logical recommendations
- Nice to have: Willingness to learn and adapt to new technologies
- Nice to have: Dedicated to understanding and meeting customer needs






