- Cairo, Cairo, Egypt
- On-site
- Associate
- 2+ years
The Tier 2 Technical Care Associate delivers timely and professional technical support to Amazon Leo customers, handling escalatations and troubleshooting complex technical issues in German and English.
Responsibilities
- Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels
- Offer detailed technical support with clear and professional communication
- Collaborate with other customer support teams to resolve complex issues
- Document steps and resolutions in a clear, easy-to-follow format
- Identify trends in customer issues and propose improvements to support processes
Requirements
- High school diploma, or equivalent
- Nice to have: Fluent English (speaking, writing, reading)
- Nice to have: Experience working in a fast-paced, rapidly changing operations environment
- Nice to have: Experience in direct to consumer or business ISP
- Nice to have: Satellite technical support